Help & Customer Service
We can help you - Anonymous and easy!
Call us +46 8 527 770 70 or mail us email@example.com.
Monday - Friday 10:00 - 17:00
If you order before 14:45 on a weekday we will send your order the same day! The delivery time is usually 2-3 working days, depending on where in Europe you live.
We are here to help you with everything before, during and after your purchase. In addition, you can always contact us for tips and guidance - to find something that fits your needs! We obviously work with the utmost discretion, and your information is protected with us. If you choose to write to us directly via the chat, you are 100% anonymous if you wish.
In your delivery confirmation you receive from us by mail you will find a tracking link; through this you can easily follow your package. If no information appears, it is because DHL has not yet scanned the package. In such cases, try a little later!
If you need a new tracking link you can always contact us by mail or by phone and we will help you!
If your order is not picked up on time from the service point, it will be returned to us. You will then be charged a fee of 10 € for the return handling. It is not allowed to order goods as a joke for anyone else. These cases are reported to the police as they are counted as fraud / identity theft / harassment.
All our shipments are sent in discrete packages with a so-called discreet sender - it does not say that the shipment is from us.
Of course! You can choose for yourself which agent you want it delivered to before you complete your purchase.
When the shipment is then ready to be retrieved, an SMS notification is sent out to the phone number you provided when you completed your purchase.
You choose the agent you want the package to be sent to before you complete your purchase.
Keep in mind that the person to whom your order is addressed is also the person who must redeem the package.
This means that your order has been processed by us and delivered to DHL. After that it takes approx. 1-2 business days until the package is available from your agent! You can follow your shipment yourself via the tracking link sent to you via email.
This may be because your agent forgot to register that you have received your package. Contact our customer service and we will help you!
- Credit card payment. You pay easily and securely directly via Mshop.eu.
You can choose to pay your order quickly and securely with card payment. We accept Visa, Mastercard and Eurocard. When you choose to pay by card you will come to a secure page at DIBS where you enter your card details. DIBS is the largest in the Nordic countries in credit card management - and your data is of course completely protected! We stand for the usual card fee that is often added to card purchases - so you avoid extra costs.
If you have function checked the product and it does not work, please contact us at firstname.lastname@example.org. You can also respond to the order confirmation you received from us. Make sure the email contains your name, address and order number for the fastest handling of the case. Then indicate which product is the case and describe the defect - it is obviously possible to attach pictures if you feel it is necessary. We will then contact you with further notice as soon as we have handled your case! Do not return a complaint until you have received a response from us.
Since we want you to receive your order as soon as possible, all orders are placed in order to be packaged as soon as a payment has been registered. We may be able to cancel your order, but usually it has already begun to be processed. Contact our customer service for more information about your case!
If anything is missing from your package, or if you have received the wrong product, please contact us as soon as you discover it! If you still have your order confirmation you received by mail, you can reply to this without deleting anything, and describe your case. You can also call us
If you wish to return you purchase, you always have 30 days to return!
The following applies to us:
- The packaging of the product must not be broken or damaged
- If the product's packaging has a hygiene and/or plastic seal, this must also not be broken
- Return policy does not apply to underwear or products from our Bath & Body category, such as lubricants, condoms, oils, creams, gels and intimate care
- You as the buyer are responsible for shipping
Write the return reason on the delivery note and include it in the shipment.
If you do not have your delivery note, you can attach a written message with the following information:
- First and last name
- Order and item numbers for the goods in question
We do not replace returns that have been lost along the way, so we recommend you choose a shipping option with tracking.
Send your return to the following address:Postpac AB
REF: NAE Group Sweden AB